Code of conduct

Updated June 26, 2019

In accordance with the Electronic Communications regulations and subsequent regulations, Gross Corporation informs its customers they are entitled to the following rights:

  • To be provided with the required service without unfair discrimination
  • To choose a service provider of their choice
  • To receive information in their preferred language
  • To access and question consumer account information
  • To protection of personal data and not to have personal data sold to third
    parties without permission
  • To port a number
  • To lodge a complaint (details below) and a right to redress Gross Corporation endeavors at all times to:
    • Act in a fair, reasonable and responsible manner in all dealings
    • Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
    • Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
    • Display utmost courtesy and care when dealing with consumers
    • Provide consumers with information regarding services and pricing
    • Provide consumers with guidance in regard to their customer needs, upon request
    • Keep consumers personal information confidential

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